Evaluate every bot conversation for accuracy, safety, and brand alignment. Catch hallucinations, guardrail violations, and off-brand responses before they affect your customers.
Automatically flag responses where your chatbot invents information, cites non-existent policies, or provides incorrect answers. Every bot response is checked against your approved knowledge base, giving you a clear record of accuracy across every conversation.
Continuously monitor conversations for guardrail violations and sensitive topic handling. Get alerts when your bot strays outside its defined scope, so you can act before issues escalate.
Surface the escalation signals and conversation patterns that show where your bot is falling short, so your team has the insight to improve it over time.
Score every bot response for tone, language, empathy, and alignment with your brand guidelines. Custom tone scorecards help you maintain consistency, track performance over time, and identify where your bot needs refinement.
