Smiling call center agent wearing a headset
Boost Customer Experience

See the full picture of customer experience. Act on what you find.

Analyze every interaction across voice, chat, and email to understand what drives CX outcomes. Use those insights to improve agent performance, reduce friction, and deliver experiences customers remember.

Book a Demo See Pricing
90%+

AI Auto Scoring accuracy

<5 sec

average AI scoring time per interaction

50x

more interactions analyzed with AI

70%+

increase in QA coverage

Trusted by

  • Allianz logo
  • Autotrader logo
  • Capita logo
  • CarTrawler logo
  • Intercom logo
  • Teleflora logo
  • TikTok logo

Boost Customer Experience

Scorebuddy gives you complete coverage, so the changes you make to improve customer experience are grounded in what's really happening, not a tiny sample size.

A graphic showing an AI-scored interaction and a list of scored interactions, alongside a photo of a woman at a computer, against a transparent background
AI Auto Scoring

Build a complete picture of service quality

AI Auto Scoring evaluates 100% of conversations across human agents and AI chatbots, so you are never making CX decisions based on incomplete data. Spot performance gaps, track quality trends, and connect your findings directly to coaching.

Book a Demo
A graphic showing dashboards available in Scorebuddy's conversation analytics solution, including customer sentiment, top contact drivers, and custom dashboards
CX Intelligence

Find out what your customers actually need

Connect conversation analytics to your CCaaS, CRM, and helpdesk to surface the patterns behind customer behavior. Track why customers reach out, how sentiment shifts over time, and which issues are growing before they become problems.

Book a Demo

Key capabilities & benefits

AI Auto Scoring

Automatically evaluate 100% of conversations across human and AI-assisted interactions. Base CX decisions on the complete picture, not a sample.

Conversation Analytics

Surface the root causes behind customer contacts with conversation analytics, dynamic topic tracking, and pre-built integrations.

Built-in Coaching

Connect coaching sessions directly to evaluation results to close performance gaps and raise service quality across every team.

Configurable Scorecards

Measure what matters most to your customers with scorecards configured to your specific CX standards and goals.

  • PTSB logo
    "Scorebuddy has made our quality assurance quicker, easier, and more accurate. Agents are happier with the evaluation process, and supervisors are happier with the results."

    Amy Breen, Business Assurance Senior Manager, Permanent TSB

    Read customer story
  • NYCCBF logo
    "Scorebuddy made my team more productive and increased the number of positive interactions we had with our members."

    Heather Veras, QA Analyst, NYCCBF

    Read customer story
  • Curtis Kershner, Director of Customer Success, AutoPay
    "Scorebuddy allows us to deliver world-class service through our sales and customer service teams."

    Curtis Kershner, Director of Customer Success, AutoPay

    Read customer story
Featured Insights
Related Resources
img-10

For a bird's eye view of every conversation

Book a Demo