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Coaching

Find every coaching opportunity. Act on it faster.

AI identifies skill gaps across evaluated conversations so coaching plans are built on complete performance data, not just the interactions you happened to review.

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Scorebuddy Coaching

Connect performance insights directly to agent development. Identify who needs support and what they need it for, then build structured coaching sessions grounded in real interactions.

A coaching dashboard showing a coaching session, the conversation that sparked it, and the follow-up actions for the agent
Engagement

Coach agents on the interactions that actually matter

Link coaching sessions directly to real conversations so feedback is specific, relevant, and grounded in evidence. Assign follow-up materials and track progress over time.

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Efficiency

Turn conversation data into coaching sessions in minutes

Coaching flows naturally from your evaluations, so less time is spent on admin and more on giving structured, useful feedback. Get started quickly with built-in frameworks like GROW, OSKAR, and CLEAR.

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Consistency

Standardize coaching across teams

A consistent approach to coaching means agent development does not depend on the individual manager. Track coaching activity in dedicated dashboards and spot performance issues before they compound.

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Key capabilities & benefits

Unified Platform

Build coaching sessions directly within your QA workflow so insights translate into action without any extra steps.

Coaching Discovery & Dashboards

Identify who needs coaching and exactly what they need it for, with dedicated dashboards that track coaching status across your teams.

Built-in Templates

Turn QA findings into structured coaching sessions using proven frameworks like GROW, OSKAR, and CLEAR.

Standardized Workflows

Replace ad hoc coaching with a consistent, repeatable approach across teams, with clear follow-through on every session.

  • Leonie Cooper
    "Scorebuddy allows me to quickly spot trends and areas for improvement within the team with its Scorecards and Analytics, enabling me to manage, coach, and improve my team."

    Leonie Cooper, Client Resolution Manager, Sanlam

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    "Scorebuddy made my team more productive and increased the number of positive interactions we had with our members."

    Heather Veras, QA Analyst, NYCCBF

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    "Scorebuddy is really user-friendly, we can tailor it to enhance our quality checks, performance tracking, and training delivery."

    Martine Nicholson, Training and QA Manager, Premia Solutions

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For a bird's eye view of performance

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