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Act on every customer conversation

Book a personalized demo with our team. We'll show you how ScorebuddyCX evaluates 100% of interactions, surfaces CX intelligence, and drives real improvement across your entire business.

  • A walkthrough built around you: We'll focus on the features most relevant to your team, whether that's AI Auto Scoring, conversation analytics, coaching, or the full platform.

  • Real answers to your questions: Bring your specific challenges. Our team knows the contact center world and will give you the answers you need.

  • Clear next steps: No pressure. You'll leave knowing whether ScorebuddyCX is the right fit and exactly what getting started looks like.

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What you can do with ScorebuddyCX

Automate your quality assurance

AI Auto Scoring evaluates every interaction at 90%+ accuracy, so quality coverage reaches the whole queue instead of the handful of calls someone had time to pull.

Understand why customers get in touch

Conversation analytics tracks contact drivers and sentiment across your conversations, so the reasons behind your volume and your CSAT stop being guesswork.

Put AI to work across your contact center

Score human agents and AI bots in the same platform, then route what you find straight into targeted coaching.

Get answers the whole business can use

Business Intelligence turns evaluations and conversation data into dashboards that CX, product, and leadership can act on.

Proof from teams already doing it

Plans that scale with your team

  • Foundation
    Entry Level

    Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting

    • Customizable Scorecards
    • AI Assistance
    • QA Workflows
    • Calibration Module
    • Agent Dashboards
    • Advanced Reporting Suite
    • Root Cause Analysis
    • Compliance Reporting
    • Peer-to-Peer Scoring
    • Standard Integrations
    • Silver Onboarding
    Request a price
  • Most popular
    Accelerate

    Advanced QA solution with AI Auto Scoring and AI assist, coaching module and integrated business intelligence (BI).

    Foundation features plus
    • AI Auto Scoring
    • 500 Monthly AI Scores Included
    • ScorebuddyCX BI Custom Dashboards
    • Multilingual UI
    • In-app Coaching Module
    • Dedicated Client Manager
    • CCaaS Integrations Genesys, Amazon Connect, NiCE CXone, Five9, Talkdesk, Dixa
    • Gold Onboarding
    Request a price
  • Elite
    Advanced

    Full CX intelligence + QA: conversation analytics, AI voice transcription, enterprise security, and more.

    Foundation + Accelerate features plus
    • Conversation Analytics
    • 1000 Monthly AI Scores Included
    • AI Voice Transcription
    • Salesforce Integration
    • Open API Integration
    • Single Sign On (SSO)
    • Select Data Regions (EU, US, UK)
    • AI Optimization Service
    • Platinum Onboarding
    Request a price
90%+

AI Auto Scoring accuracy

60%+

reduction in manual QA

50x

more conversations analyzed with AI

70%+

increase in QA coverage

Built for your industry

  • PTSB
    "Scorebuddy has made our quality assurance quicker, easier, and more accurate. Agents are happier with the evaluation process, and supervisors are happier with the results."

    Amy Breen, Business Assurance Senior Manager, Permanent TSB

    Read customer story
  • Leonie Cooper
    "Scorebuddy allows me to quickly spot trends and areas for improvement within the team with its Scorecards and Analytics, enabling me to manage, coach, and improve my team."

    Leonie Cooper, Client Resolution Manager, Sanlam

    Read customer story
  • Jazmin Lawes
    "The automated reporting feature allows me to improve quality assurance visibility across different levels of the organization."

    Jazmin Lawes, Deriv

    Read customer story
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For a bird's eye view of every conversation

Book a Demo