Sentient Solutions Limited
Sentient Solutions Limited is committed to the protection of our Customers’ and their clients’ personal data and to keeping any personal information that we obtain private and secure. This privacy statement sets out the manner in which we deal with personal data in all of its forms.
Please read the following Privacy Notice to learn more about how we collect, store, use and disclose information about you when you interact with Sentient. This Privacy Notice applies to all your Personal Data collected by, or on behalf of, Sentient and should be read in conjunction with any terms and conditions as may be applicable to you.
If you have any questions or would like to make any requests about your personal information such as opting out of marketing, please contact privacy@scorebuddyqa.com.
Last Updated: 7 Oct 2025
Website: https://www.scorebuddycx.com/
Email: privacy@scorebuddyqa.com.
1) HOW SENTIENT USES PERSONAL INFORMATION
| Categories of personal information we collect | Purposes of use (“Processing Purposes” described in more detail below) | Source of information | Legal basis |
|---|---|---|---|
| Information that you provide to us: | |||
Contact information such as name, email and contact number Analytics and preferences |
Provide you with our Services, and register your account on the platform, To provide you with our Services. Marketing relevant products and personalising your experience on the platform. |
Sentient Customers (where you are defined as a Customer and have signed up for our services) Sentient Customers & Sentient Customer end users Sentient Customers |
Performance of contract Performance of contract Legitimate interests |
Research and feedback |
Provide you with our Services and personalise your experience on the platform |
Sentient Customers Third party vendors |
Legitimate interests |
| Categories of personal information we collect | Purposes of use (“Processing Purposes” described in more detail below) | Source of Information | Legal Basis |
|---|---|---|---|
| Information that we collect for business-to-business relationships only | |||
Business contact information |
Build and manage business-to-business relationships |
Sentient Customers Service Providers Third party vendors |
Performance of contract Legitimate interests Legal obligation |
Transactional information (as permitted by law) |
Build and manage business-to-business relationships |
Sentient Customers Service Providers Third party vendors |
Performance of contract Legitimate interests |
Due diligence and AML information (as permitted by law) |
Compliance and risk management activities for business-to-business relationships |
Sentient Customers Service Providers Third party vendors Media partners |
Performance of contract Legitimate interests Legal obligation |
| Categories of personal information we collect | Purposes of use (“Processing Purposes” described in more detail below) | Source of information | Legal basis |
|---|---|---|---|
| Information we collect automatically from you and /or your device | |||
Device information and identifiers For example: contact information such as authentication information, account legitimacy, search requests, payment provision, SDK analytics, log events and device identifiers such as IP addresses, device IDs or other unique identifiers. |
Provide you with our Services Identify bugs and correct or prevent outages Personalise your experience Send you relevant marketing and advertising Safety and security Build and manage business-to-business relationships |
Sentient Customers Sentient Customers end users Service Providers |
Performance of contract Legitimate interests Legal obligation |
Connection and Usage (including information collected through cookie) |
Provide you with our Services Personalise your experience Send you relevant marketing and advertising Safety and security Build and manage business-to-business relationships |
You Publicly available sources |
Legitimate interests Performance of contract |
Geolocation *Please note: this information is considered “sensitive” under certain laws, and we process this information in accordance with applicable legal requirements. |
Provide you with our Services Personalise your experience Send you relevant marketing and advertising Safety and security Market and advertise for third parties Build and manage business-to-business relationships |
Sentient Customers end users |
Legitimate interests |
| Categories of personal information we collect | Purposes of use (“Processing Purposes” described in more detail below) | Source of information | Legal basis |
|---|---|---|---|
| Information that we collect from third parties: | |||
Information from public and commercial sources |
Build and manage business-to-business relationships |
Advertising providers Analytics providers Marketers Service Providers Third party vendors Public records databases Content partners |
Legitimate interests |
Third Party Partners in Connection with providing our Services For example: contact information such as authentication information, account legitimacy, search requests, payment provision, SDK analytics, log events and device identifiers such as IP addresses, device IDs or other unique identifiers. |
Provide our Services Personalise your experience Provide seamless experience across platforms and devices Obtain analytics through SDK providers such as (Google and Facebook) to improve performance Safety and security Send you relevant marketing and advertising |
Advertising providers Analytics providers Marketers Partners Third party vendors Public records databases |
Performance of contract Legitimate interests Legal obligation |
Due diligence information (where required and permitted by law) |
To conduct due diligence checks on potential and existing customers, selling partners and suppliers and background and suitability checks on individuals. Compliance and risk management activities for business-to-business relationships Build and manage business-to-business relationships |
You or your company’s responses to our due diligence questions Third party risk, compliance screening and data validation tools and databases, |
Legal obligation Performance of contract Legitimate interests |
Anonymisation Of Data
In some circumstances we will anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. By way of example, anonymisation techniques may include removing direct identifiers from a dataset or replacing point coordinates in geo-referenced data with non-disclosing features or variables, or other recognised techniques appropriate to the data in question.
2) How We Share Your Personal Information
We may disclose your personal information to third parties where necessary for the following reasons:
3) How Long We Keep Your Personal Information
Generally, we will retain your personal information for as long as our services are contracted for. Where users have deactivated their accounts, we will retain data for no longer than 12 months before deleting same, unless required to retain it longer for regulatory or compliance reasons.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law, for example, for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
The criteria used to determine our retention periods are set out in our retention policy and will vary depending on such factors as (i) the length of time we have an ongoing relationship with you and provide goods or services to you (for example, for as long as you have an account with us); (ii) whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of transactions for a certain period of time before we can delete them); or (iii) whether retention is advisable in light of our legal position (such as in regard to enforcement of our contractual terms, applicable statutes of limitations, litigation or regulatory investigations).
Retention Periods Based on Legal Obligations
4) How We Keep Your Data Secure
We seek to use reasonable organisational, technical and administrative measures to protect personal information within our organisation, such as encryption and multi factor authentication. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section above.
5) Third-Party Services
This Privacy Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third-party operating any website or service to which our products or services link. The inclusion of a link via any of our services does not imply endorsement of the linked site or service by us or by our affiliates.
6) Third Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
7) Children
Our Services are intended for users over the age of 18. We do not knowingly collect personal information from children for the purposes outlined in this Privacy Notice.
8) International Transfers
Sentient Solutions Limited is incorporated in Ireland. Whilst most of our data processing is carried out in the EU, we may transfer your information to service providers, and other third parties located outside of your country of residence. Where we do so, this is necessary to provide our Services and for the purposes outlined in this Privacy Notice. Data privacy laws vary from country to country and may not be equivalent to, or as protective as, the laws in your home country. We take steps to ensure that reasonable safeguards are in place with the aim to ensure an appropriate level of protection for your information, in accordance with applicable law. These measures include data transfer agreements. By providing us with your information, you acknowledge any such transfer, storage or use.
9) Your Rights
You may be able to exercise certain privacy rights. The rights available to you depend on our reason for processing your personal information and the requirements of applicable law (i.e., your rights will vary depending on whether you are located in, for example, the European Union, or the United Kingdom. Specifically, you may have the following rights:
If you have any questions, concerns, or complaints about the way we process your personal information, please contact privacy@scorebuddyqa.com. Whilst we would like an opportunity to assist you first, you also have a right to lodge a complaint with a regulator / supervisory authority in your country such as the Irish Data Protection Commission or Information Commissioner’s Office if based in the UK.
Exercising Your Rights
To exercise any of your rights as set out above, please contact us by submitting a request to Please note that you will need to verify your identity before we can fulfil your request. Your request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorised representative of that person; and (ii) describe the request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. We will respond to your verifiable request within any prescribed timelines. In some regions, there may be limitations on how often a request relating to personal information may be submitted.
10) Updates To This Notice
The “LAST UPDATED” legend at the top of this Privacy Notice indicates when this Privacy Notice was last revised. Any changes will become effective when we post the revised Privacy Notice.
