Build custom dashboards and reports for CX, operations, product, and senior leadership. Filter by any dimension you need and share findings with the people best placed to act on them.
Turn conversation insights, customer sentiment, and performance data into clear visuals that reveal what’s really driving CX outcomes. When CSAT drops or a new trend emerges, cross-reference sentiment, conversation topics, and agent or bot performance metrics simultaneously to pinpoint the root cause, diagnosing in hours rather than weeks.
View bot containment rates alongside the sentiment and outcomes of escalated conversations to see where automation is working and where it’s creating friction. Use that visibility to make targeted improvements to your AI chatbot flows, backed by real interaction data.
Create tailored dashboards for every team that needs visibility into the customer experience, from QA managers tracking scorecard patterns to product, marketing, and sales teams monitoring broader CX trends. Filter by agent, channel, scorecard, and time period to connect what you see to why it happened.
Sharing performance data across departments means emerging issues reach the right people sooner, and your teams can act on them faster. Pair recurring conversation themes with rising negative sentiment and your leadership team has an early warning system built into their regular reporting.
