Call center agent working in a busy office
Automate Quality Assurance

Run a full QA program without a full QA team.

AI Auto Scoring evaluates every conversation with 90%+ accuracy, giving you complete QA coverage and consistent scoring standards without the manual overhead.

Book a Demo See Pricing
90%+

AI Auto Scoring accuracy

60%+

reduction in manual QA

<5 sec

average AI scoring time per interaction

70%+

increase in QA coverage

Trusted by

  • Allianz logo
  • Autotrader logo
  • Capita logo
  • CarTrawler logo
  • Intercom logo
  • Teleflora logo
  • TikTok logo

Automate Quality Assurance

Building a QA program takes time, people, and resources that many teams simply don't have. Scorebuddy's AI handles the evaluation process at scale, so you can build a consistent, evidence-based QA program without adding headcount.

A graphic showing an AI-scored interaction and a list of scored interactions, alongside a photo of a woman at a computer, against a transparent background
AI Auto Scoring

Evaluate every conversation, automatically

AI Auto Scoring reviews 100% of customer interactions across voice, chat, and email, against scorecards you configure to your own standards, including auto-fail and critical-failure rules for high-risk interactions. Get a complete picture of quality and CX across human agents and AI chatbots.

Book a Demo
Friendly contact center agent on a headset call
Insights & Coaching

Turn automated scores into real performance gains

Surface agent performance trends and coaching opportunities directly from your evaluation data, feeding QA findings into coaching workflows so the gap between spotting an issue and closing it stays short. Agents can also review, query, or dispute their AI scores directly, building the trust your team needs to switch to AI-powered QA.

Book a Demo
A design showing the ISO 27001 and SOC 2 Type 2 badges, alongside an image of a padlock, against a transparent background
Accuracy & Governance

AI you can configure, verify, and trust

Upload your knowledge base documents, internal guidelines, and policies so evaluations stay grounded in your own standards. A full audit trail, human review controls, ISO 27001 certification, and SOC 2 Type 2 attestation give regulated teams the confidence to automate QA without compromising on accountability or control.

Book a Demo

Key capabilities & benefits

AI Auto Scoring

Replace manual sampling with complete automated coverage. AI Auto Scoring evaluates every conversation with 90%+ accuracy across human agents and AI chatbots, so your team can base quality decisions on the full picture.

AI Knowledge

Upload your knowledge base documents and internal guidelines to Scorebuddy so AI evaluations stay consistent, explainable, and aligned to your own standards.

Agent Insights

Generate on-demand performance summaries for individual agents, giving your team transparency into how their work is being scored and a clear process for flagging anything that needs a second look.

Human-in-the-Loop Calibration

Keep your automated QA program calibrated over time. Flag interactions for human review, validate AI scoring decisions, and ensure your standards are applied consistently as your operations evolve.

  • Declan Ivory Intercom headshot
    "Scorebuddy's commitment to leveraging AI to radically transform how QA can be carried out at scale made the solution the best fit for Intercom."

    Declan Ivory, VP Customer Support, Intercom

    Read customer story
  • Tide logo
    "Scorebuddy has automated a lot of the work."

    Rhiannon Morris, Quality Control Team Lead, Tide

    Read customer story
  • Citizens Information logo
    "Scorebuddy has really simplified the QA process for us. From easy-to-design scorecards to instant display of key metrics."

    Anthony Hussey, Team Supervisor, Citizens Information

    Read customer story
Featured Insights
Related Resources
img-10

For a bird's eye view of every conversation

Book a Demo