Three plans to fit where your team is today, with room to scale as your business grows.
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting.
Advanced QA solutions with AI Auto Scoring and AI assist, coaching module and integrated business intelligence (BI).
Foundation features plus...Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting.
Foundation + Accelerate features plus...
Only available in the Accelerate and Elite packages.
Only available in the Accelerate and Elite packages.
Only available in the Elite package.
Rhiannon Morris, Quality Control Team Lead, Tide
.webp)
Amy Breen, Business Assurance Senior Manager, Permanent TSB
Declan Ivory, VP Customer Support, Intercom
Scorebuddy pricing is based on both the number of users and the package you choose:
Foundation
Accelerate
Elite
Each package offers a different level of functionality to suit teams of all sizes and levels of QA maturity.
Add-ons like GenAI Auto Scoring, AI Transcription, and our integrated Learning Management System (LMS) are also available.
Yes, a 14-day free trial is available so you can explore the Scorebuddy platform, test out different features, and see if it’s a good fit before you make any commitment.
GenAI Auto Scoring and AI Transcription both operate on a credit system allowing you to choose how much AI automation you apply. For every interaction you score or transcribe, credits are consumed. There is a minimum number of credits included in the Accelerate and Elite packages. You can buy credit bundles based on your forecasted usage and we’re happy to help you estimate what you’ll need.
We offer flexible annual contracts. This ensures stability for your team and keeps costs predictable. Custom enterprise agreements are also available in certain cases.
Yes, you can upgrade at any time to access advanced features like GenAI Auto Scoring, AI Transcription, or our integrated Business Intelligence (BI) solution.
Yes, Scorebuddy integrates with a wide range of leading contact center platforms, CRMs, and helpdesk tools. We also offer an Open API to support custom integrations.
Yes, all packages include onboarding and customer support. Depending on your chosen package, you will have access to differing levels of support.
More comprehensive packages include a dedicated Customer Success Manager, training workshops, and priority support.
Simply complete the short form at the bottom of this page and a member of the team will reach out to better understand your needs and tailor a package suited to your goals and budget.
