Turn every conversation into sharper coaching, happier customers, and decisions your whole business can trust.
Your free trial is expert-led from day one: tell us what you want to prove, and we'll shape it around exactly that. What you see is what you'd get.
Focused on what you need to prove: A clear goal and enough conversations to answer it, so you get a decisive result without much effort from your team.
Guided from day one: Our team builds the scorecards and handles the evaluations, then walks you through what comes back. You're never left to figure it out alone.
Evidence for your business case: You finish with real results you can put in front of whoever signs off, plus an honest read on fit either way.
Designed with our team, so the criteria reflect what your operation actually cares about.
Auto scoring calibrated against your team's judgment, so you can see it holds up before relying on it.
What's going well in your conversations, where the gaps are, and what teams beyond the contact center can act on.
A clear write-up of what we found, ready to take to your decision-makers.
A UK financial-services customer trialing ScorebuddyCX's AI
A customer running a multi-phase AI trial on a 40-question scorecard
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting.
Advanced QA solution with AI Auto Scoring and AI assist, coaching module and integrated business intelligence (BI).
Foundation features plusFull CX intelligence + QA: conversation analytics, AI voice transcription, enterprise security, and more.
Foundation + Accelerate features plus
AI Auto Scoring accuracy
reduction in manual QA
more conversations analyzed with AI
CSAT boost within 6 months