Free Trial

See what ScorebuddyCX can do, guided by our team

Turn every conversation into sharper coaching, happier customers, and decisions your whole business can trust.

Your free trial is expert-led from day one: tell us what you want to prove, and we'll shape it around exactly that. What you see is what you'd get.

  • Focused on what you need to prove: A clear goal and enough conversations to answer it, so you get a decisive result without much effort from your team.

  • Guided from day one: Our team builds the scorecards and handles the evaluations, then walks you through what comes back. You're never left to figure it out alone.

  • Evidence for your business case: You finish with real results you can put in front of whoever signs off, plus an honest read on fit either way.

What you'll walk away with

Scorecards built for your goals

Designed with our team, so the criteria reflect what your operation actually cares about.

AI scoring your team can trust

Auto scoring calibrated against your team's judgment, so you can see it holds up before relying on it.

Insight your whole organization can use

What's going well in your conversations, where the gaps are, and what teams beyond the contact center can act on.

Findings to support your business case

A clear write-up of what we found, ready to take to your decision-makers.

Teams who put ScorebuddyCX to the test

What the process is like

  • "The support, the detail, essentially the service which you have provided to date has been the most impressive... We're using other really big AI firms and you've blown them out the water in terms of quality and support."

    A UK financial-services customer trialing ScorebuddyCX's AI

  • "I'm really impressed with the results on Phase 2, very few discrepancies, and the ones we have aren't due to the AI. A blind calibration list keeps me honest and I am excited to start the next phase."

    A customer running a multi-phase AI trial on a 40-question scorecard

Plans that scale with your team

  • Foundation
    Entry Level

    Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting.

    • Customizable Scorecards
    • AI Assistance
    • QA Workflows
    • Calibration Module
    • Agent Dashboards
    • Advanced Reporting Suite
    • Root Cause Analysis
    • Compliance Reporting
    • Peer-to-Peer Scoring
    • Standard Integrations
    • Silver Onboarding
  • Elite
    Advanced

    Full CX intelligence + QA: conversation analytics, AI voice transcription, enterprise security, and more.

    Foundation + Accelerate features plus
    • Conversation Analytics
    • 1000 Monthly AI Scores Included
    • AI Voice Transcription
    • Salesforce Integration
    • Open API Integration
    • Single Sign On (SSO)
    • Select Data Regions (EU, US, UK)
    • AI Optimization Service
    • Platinum Onboarding

Trusted by

  • Allianz logo
  • Autotrader logo
  • Capita logo
  • CarTrawler logo
  • Intercom logo
  • Teleflora logo
  • TikTok logo
90%+

AI Auto Scoring accuracy

60%+

reduction in manual QA

50x

more conversations analyzed with AI

7%

CSAT boost within 6 months

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For a bird's eye view of what matters