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Engage Agents

Help your agents grow with coaching and learning grounded in real performance data.

Give your team clear visibility into how they are performing, why, and what to do next. Connect coaching and learning to evaluation results so development feels fair and relevant.

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Engage Agents

Scorebuddy gives managers and agents the tools to foster a culture of development, with coaching grounded in data, learning assigned when it matters, and performance conversations that feel constructive rather than corrective.

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Engage

Give agents a clear, fair view of their performance

Track performance with AI-assisted QA and built-in coaching. Recognize top performers and give those who need support a structured path to improvement. Let agents review or dispute scores so performance conversations feel like a two-way process.

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A coaching dashboard showing a coaching session, the conversation that sparked it, and the follow-up actions for the agent
Empower

Support agent growth with targeted coaching and learning

Assign coaching sessions and learning paths based on identified skill gaps, connected to real evaluation results. Give agents clear development goals and the structured support to reach them.

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Key capabilities & benefits

Built-in Coaching

Link every coaching session to real evaluation results so feedback is specific, actionable, and grounded in what actually happened.

Integrated LMS

Assign courses, learning paths, and follow-up materials based on performance data. Track training progress and issue certifications for reaching milestones.

Agent Insights

Give agents on-demand access to performance summaries, including strengths, areas to develop, and clear next steps.

Transparent AI

Allow agents to review, query, or dispute AI scores, and switch their dashboard between manual and AI results.

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    "Scorebuddy has made our quality assurance quicker, easier, and more accurate. Agents are happier with the evaluation process, and supervisors are happier with the results."

    Amy Breen, Business Assurance Senior Manager, Permanent TSB

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    "Scorebuddy has made our quality assurance process easier and more efficient, leading to increased agent engagement and higher QA scores across the board."

    Roni Reid, QA Officer, Moneyboat

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    "Scorebuddy made my team more productive and increased the number of positive interactions we had with our members."

    Heather Veras, QA Analyst, NYCCBF

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Featured Insights
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