Utility worker using a laptop at an industrial site
Energy & Utilities

Maintain service quality and compliance as demand spikes and regulations change.

Analyze 100% of conversations across every channel to understand customer contact drivers, keep agents performing under pressure, and stay compliant as policy and market conditions evolve.

Book a Demo See Pricing

Trusted by

  • Allianz logo
  • Autotrader logo
  • Capita logo
  • CarTrawler logo
  • Intercom logo
  • Teleflora logo
  • TikTok logo

Energy & Utilities

Energy and utilities organizations deal with complex customer queries, frequent regulatory updates, and varying demand volumes. Scorebuddy gives teams complete visibility into every customer conversation, so performance and compliance are never left to chance when conditions change.

A graphic showing an AI-scored interaction, a list of scored interactions, and a 100% coverage statistic, alongside a photo of a woman at a computer
Visibility

Maintain full interaction coverage, whatever the demand

AI Auto Scoring evaluates 100% of interactions across all channels, so demand spikes and seasonal surges do not create blind spots in your visibility. Configurable scorecards give you the flexibility to adjust evaluation criteria as customer query types shift with market conditions.

Book a Demo
Construction team using a laptop on site
Compliance

Stay compliant as policies and regulations evolve

Custom scorecards with auto-fail rules and critical-failure alerts flag compliance risks so your team can intervene before issues escalate. A full audit trail and regulator-aligned reporting give leadership and compliance teams the evidence they need.

Book a Demo

Key capabilities & benefits

AI Auto Scoring

Evaluate 100% of interactions without adding headcount, so quality and compliance coverage hold up through seasonal surges and demand spikes.

Compliance Scorecards

Custom scorecards with auto-fail rules and critical-failure measures flag regulatory breaches and high-risk interactions for immediate review.

Agent Coaching & Learning

Connect coaching and LMS-based training directly to conversation data, so agents stay current with policy changes and evolving customer query types.

Compliance Reporting

Generate regulator-aligned reports with a clear audit trail, giving leadership and compliance teams the visibility they need.

  • Urban utilities logo
    "A Quality Assurance system that provides ease of use for creation of scorecards and high-level reporting."

    Juliette, Performance Coach, Urban Utilities

    Read customer story
  • Jazmin Lawes Deriv
    "The automated reporting feature allows me to improve quality assurance visibility across different levels of the organization."

    Jazmin Lawes, Deriv

    Read customer story
  • Leonie Cooper
    "Scorebuddy allows me to quickly spot trends and areas for improvement within the team with its Scorecards and Analytics, enabling me to manage, coach, and improve my team."

    Leonie Cooper, Client Resolution Manager, Sanlam

    Read customer story
Featured Insights
Related Resources
img-10

For a bird's eye view of every conversation

Book a Demo