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Mitigate Risk

Monitor compliance at any scale. Catch issues before they escalate.

Automatically review 100% of conversations across voice, chat, and email to spot signs of risk early. Keep your team in control with human oversight, detailed audit trails, and governance built for enterprise complexity.

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Trusted by

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Mitigate Risk

Scorebuddy covers every interaction, giving you the tools to identify patterns that signal risk and the governance framework to demonstrate oversight to regulators and auditors.

A dashboard showing a list of AI-led support conversations, which have been either cleared, flagged, or marked as violations, along with the associated breakdown of what caused those violations and a trend of violations detected over time, against a transparent background
Scale

Identify compliance risks before they become violations

AI Auto Scoring reviews 100% of conversations across human agents and AI chatbots to surface compliance issues as they happen. Configurable scorecards flag the behaviors that matter most to your regulatory environment, and conversation analytics identifies the patterns that typically precede compliance failure.

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Control

Deploy AI with the governance your industry demands

Protect sensitive data with human oversight built into the scoring process. ISO 27001 certification, SOC 2 Type 2 attestation, and clear audit trails give your compliance and legal teams the evidence they need.

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Key capabilities & benefits

CX Intelligence

Identify the patterns and behaviors that typically signal compliance risk, so your team can respond before issues escalate.

AI Auto Scoring

Automatically review 100% of conversations, across both human-led and AI-assisted interactions, to catch compliance lapses earlier.

Configurable Scorecards

Design scorecards for different compliance needs with auto-fail, pass/fail, and fail-all measures.

Integrated Coaching

Link coaching directly to evaluation results for targeted sessions on regulatory adherence, risk awareness, and compliance best practices.

  • Human outline icon
    "Scorebuddy has helped improve visibility into quality performance across teams by providing consistent scoring and reporting tools."

    Jennifer, Manager of QA and Training, Global Insurance Leader

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  • BenefitMall logo
    "We selected Scorebuddy because it is standalone and not tied into our telephony & call recording systems, has substantial flexibility to capture and view data and trends over time."

    BenefitMall

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  • Sun Life
    "Since I started using Scorebuddy the reports are easier for me to present also quicker, and I feel very confident that I can present accurate numbers."

    Monica Cadenas, Sun Life

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