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Scorebuddy Integration with Dixa

Connect your Dixa instance to Scorebuddy QA to create targeted lists and assign them to evaluators for scoring.

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Key Benefits
  • Fully integrated with Dixa
  • Create targeted lists for evaluation and assign to evaluators for scoring
  • View interaction details side by side with a scorecard – all on one screen
  • Results are presented to agents through engaging personal dashboards
  • All on one screen - calls, screen recording, chat and emails side by side with a scorecard
Product Features
  • Seamless Integration
  • Automated Workflows
  • Scheduled Interaction Lists for scoring
  • Assign lists to evaluators
  • Side by Side Scoring
  • User Mapping

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