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Scorebuddy Integration with Genesys

Connect your genesys pure cloud instance to scorebuddy qa to create targeted lists for evaluation and assign to evaluators for scoring.

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Key Benefits
  • Automatically generate and assign scoring lists
  • Speed up scoring by scoring in one screen
  • All on one screen - calls, screen recording, chat and emails side by side with a scorecard
  • Engage agents through data
Product Features
  • Seamless Integration
  • Automated Workflows
  • Scheduled Interaction Lists for scoring
  • Assign lists to evaluators
  • Side by Side Scoring
  • User Mapping

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