Practical thinking on QA, conversation analytics, and CX performance, for the contact center and the wider business that depends on it. Clear, evidence-led ideas you can put to work this week.
Daniel Becker is Chief Technology Officer at ScorebuddyCX, where he leads technology strategy, engineering, and platform development. He has spent more than 20 years scaling engineering and product teams, including as Global VP of Product Engineering and CTO at Dedalus Healthcare, where he led over 1,000 engineers. His focus is on turning emerging AI into practical productivity gains.