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Playvox | |
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| Flawless performance from <100 agents to 1,000+ |
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| Configurable, accurate AI-supported evaluations |
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| Flexible, customizable scorecards |
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| Fully configurable dashboard, reports, and BI |
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| Automated QA evaluators’ assignments & workflows |
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| Advanced criteria to select conversations for QA |
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| Specialist vendor with core focus on QA |
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| Custom object integration |
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| Embedded learning management systems |
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Scorebuddy BI is the market-leading QA reporting solution. No other vendor matches the detail of our out-of-the-box reports. Using the entire dataset available in Scorebuddy, you have total flexibility in creating your own dashboards and reports.
Playvox’s reporting function takes time to set up—Scorebuddy BI comes with out-of-the-box templates so you can unlock insights and make instant improvements to performance, CX, and operational efficiency.
Scorebuddy’s personalized agent dashboard provides greater customization and functionality than Playvox. With bespoke dashboards for each agent, you can highlight their quality scores and deliver coaching tips directly.
This is a proven way to maximize agent engagement, leading to better performance and reduced churn.
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Scorebuddy offers more out-of-the-box reporting options than Playvox, so you can immediately identify compliance gaps and take swift action to safeguard against potential legal, financial, and reputational repercussions.
Automate compliance monitoring to receive breach alerts and maintain a compliance audit trail.
Scorebuddy is designed to support businesses of any size, including contact centers with separate global branches, BPOs with multiple clients, and clients with multiple BPOs.
Scorebuddy provides the native data segregation required in these environments, using flexible, robust QA tools designed to scale quickly, so you can reallocate resources to meet evolving client needs and ensure SLAs are met.
Our scorecard builder offers far greater customization than Playvox. Build scorecards for any business goal, from CX to compliance, using numeric, non-numeric, and pass/fail formats, as well as flexible question weighting and auto-fail prioritization.
Deploy uniform scorecards for consistent evaluations or target specific teams & agents with tailored designs.
Automate your quality assurance for 100% coverage, lower costs and faster insights. With unmatched accuracy and configurability, Scorebuddy puts the power of AI in the hands of our customers.
Empower your human evaluators with AI and free them up to focus on more complex, rewarding work.
AutoQA, our conversational analytics software, offers 100% coverage of all agent-customer interactions.
Improve CX, drive revenue growth, boost efficiency, and reduce compliance risk with custom rule creation, precise filtering, and one-click ticket exports. Quickly identify and address problems on both sides of the conversation to address issues before they escalate.
Scorebuddy is built from the ground up to support both smaller organizations and the complex needs & scale of large contact centers. Quickly identify knowledge gaps, operational issues, and system errors to improve efficiency and cut costs.
Scorebuddy automates the entire work assignments process and allows for agent self-scoring. QA evaluators can quickly find and audit interactions—and when you have 50+ evaluators, this is critical.
Scorebuddy is the only quality assurance platform that comes with an integrated, fully featured learning management system, so you can deliver engaging, targeted training without having to transfer data or jump between platforms.
Link training directly to QA so agents can apply their learnings in real-world scenarios.
