Evaluate 100% of interactions across voice, chat, and email using AI scorecards built to your standards, with a full audit trail for regulated environments.
Evaluate 100% of conversations with AI scorecards you configure and calibrate to your own standards. Reduce the time your team spends on manual scoring, and redirect that capacity toward the work that actually moves performance forward.
Automated scoring shows where your AI chatbots are causing friction. Your team can review those interactions, identify exactly where issues arise, and use those insights to make targeted improvements to your bots. Human oversight stays part of the process at every stage.
Review performance data across human agents and AI chatbots in one place. QA findings feed directly into coaching workflows, so the time between spotting a gap and closing it gets shorter.
Set guardrails for how AI evaluates conversations, and flag compliance issues before they escalate. Every scored interaction carries a full audit trail. Human oversight is built into the process, so your team stays in control of what gets scored and what actions follow.
Deploying AI across customer conversations requires organizational governance that matches the responsibility. Scorebuddy is ISO 27001 certified and SOC 2 Type 2 attested, giving enterprise teams verified assurance over how conversation data is stored, processed, and protected. The infrastructure is built for the governance and compliance requirements of regulated organizations.
