Source: Call Centre Helper, What Contact Centres Are Doing Right Now (2026).
The gap the research found
QA leaders are warming to AI: 64% mostly trust it, as long as people stay in the loop, and only 3% have little or no trust. What holds them back isn't doubt. It's budget, integration and the skills to make it work.
That's the gap a demo can close. We'll show you what scoring up to 100% of your conversations looks like with your own scorecards, how the AI evaluator is calibrated against your people, and what the time it frees could mean for coaching.
What you'll get
A walkthrough built around your program: we'll focus on what matters to your team, whether that's AI Auto Scoring, QA for bots, conversation analytics or coaching.
Calibration, explained: how we check AI scores against your human evaluators as part of every deployment, and keep them aligned when scorecards change.
Your questions, answered: bring the barriers from the report, from integration to agent buy-in, and we'll talk through how other teams handled them.
Clear next steps: no pressure. You'll leave knowing whether ScorebuddyCX is the right fit and what getting started looks like.
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