Why These Awards Exist

Excellence Deserves Recognition 

Contact center professionals deliver measurable business impact every day, yet they’re rarely the ones in the spotlight. The ScorebuddyCX Excellence in Contact Centers Awards exist to change that. 

This isn’t a vendor award dressed up as an industry event. It’s an annual, community-led initiative that puts the people behind the performance front and center, judged independently, celebrated publicly, and built to grow every year. 

Judging Panel

Judged by Industry Authorities, Not by Us 

Every nomination is reviewed by an independent panel with deep contact center and CX expertise: 

• Lisa Dillon, ScorebuddyCX Board Member 

• Xander Freeman, Director, Call Center Helper 

Independent judging. Transparent criteria. 

Award Categories

Five Categories. One Goal: Recognizing Real Impact. 

Trainer of the Year: Outstanding contribution to onboarding, upskilling, and capability building 

Coach of the Year: Exceptional coaching that drives measurable performance improvement 

Top Performer of the Year: Individual frontline excellence and consistent results 

Best Team Performance: Collective achievement and operational excellence at team level 

AI and Innovation Award: Measurable impact through AI adoption, process improvement, CX transformation, or operational advancement

Who Can Be Nominated

Open to Everyone Driving Excellence

• Open to ScorebuddyCX customers and non-customers 
• Self-nominations are welcome. Nominate yourself or your team 
• Multiple nominations per company are permitted 
• All nominations are subject to review and duplicate validation ahead of judging 

How It Works 

Simple to Enter, Rigorously Judged 

1. Nominate: Submit your nomination in under 5 minutes. Tell us who, why, and the impact they’ve made. 

2. Shortlisting: Our independent panel reviews every submission and announces finalists. 

3. Judging: Finalists are evaluated against transparent criteria specific to their category. 

4. Virtual Awards Ceremony: All shortlisted nominees are recognized and winners are announced live at a virtual awards ceremony.