AmplifAI is a strong AI coaching tool that aggregates performance data from your existing systems.
ScorebuddyCX generates its own intelligence directly from your conversations, with deep QA framework support, calibration workflows, coaching, and learning connected in one platform.
If you've built a serious QA program, it deserves a platform that takes it as seriously as you do.
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| AI Auto Scoring across 100% of interactions |
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| Calibration workflows for consistent evaluator scoring |
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| QA findings connected to structured coaching sessions |
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| Custom BI dashboards for any stakeholder |
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| Deep scorecard customization with conditional logic |
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| Agent-led score challenge and dispute process |
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| Integrated LMS for structured agent development |
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| Full conversation audit trail for compliance |
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AmplifAI's AI scoring covers 100% of conversations with calibration included. ScorebuddyCX is built for QA teams that need deeper framework control: configurable scorecards with weighted categories, conditional logic that reflects different interaction types, and a complete audit trail behind every evaluation.
If your QA program involves regulated environments, multi-queue operations, or specialized scoring criteria, you need a platform built for exactly that.
Without calibration, your quality data reflects individual judgment rather than a shared standard. ScorebuddyCX's calibration workflow brings evaluators together to review and align on scoring, so the quality framework is applied consistently across your entire team.
Agents also get a transparent process for formally challenging scores they disagree with. Fair, consistent, explainable quality assessment, built into the platform. Agents know exactly how they were scored and why. Trust in the process goes up, and so does engagement with feedback.
ScorebuddyCX connects every part of the development cycle without switching tools. When a QA score surfaces a skill gap, a coaching session can be built directly from that finding, grounded in the actual conversation, structured using proven frameworks.
When the same gap is confirmed across multiple interactions, ScorebuddyCX's LMS assigns targeted learning automatically. Agents get a clear path forward. Managers get a consistent, repeatable process. All of it runs within the same platform where the scoring started.
