Practical thinking on QA, conversation analytics, and CX performance, for the contact center and the wider business that depends on it. Clear, evidence-led ideas you can put to work this week.
Emmanuel Doubinsky is Director of Product at ScorebuddyCX, where he oversees the product roadmap and portfolio, including quality assurance, business intelligence, coaching, and AI Auto Scoring. He has spent more than 30 years in product and technology, including co-founding Cx Moments, acquired by ScorebuddyCX in 2020, and senior roles at IBM and Digicel.