In this interview, the Sales VP David Beausang interviews the Senior Financial Services Regulatory Lawyer and Author of Consumer and SME Credit Law, Nora Beausang, about the Irish Regulatory Expectations around Customer Engagement in Financial Services and
This webinar will provide answers to the most pressing questions, including:
- "Positive friction" in the online customer journey;
- Regulatory expectations around customer support;
- Dealing with consumers in vulnerable circumstances;
- The relation of Regulatory Expectations with Quality Assurance;
- The use of AI tools in CX.
Register now to have access to the webinar!
