Scorebuddy: A Dedicated QA Partner for Enghouse

Hello to our colleagues from Enghouse Interactive and their partner community. We see the success of your business and the value you provide with your range of contact center solutions.

We want to add to this.

With AI-powered QA tools, Scorebuddy serves customers across tech, financial services, BPOs, and more.

We’re a dedicated QA provider, with unmatched reliability, and our flexibility allows us to engage agents while automating QA and delivering insights.

Talk to us

Key Features

Embedded AI

Automate manual tasks and boost efficiency.

Conversational Analytics

Analyze 100% of interactions to uncover insights.

Automated Workflows

Speed up QA and reduce evaluation times.

Business Intelligence

Make data accessible and cut reporting time.

Integrated Coaching

Engage agents with data-backed coaching.

Learning Management System

Only QA tool with an integrated LMS.

Our Customers

Contact Dick Bourke

Learn how Scorebuddy can bolster Enghouse Interactive’s range of contact center solutions.

Dick Bourke, Head of Partnerships, Scorebuddy

G2 Customer Testimonials

‘Scorebuddy – You will never look back!’

What do you like best about Scorebuddy?

The system is highly user-friendly, and the Scorebuddy team is very knowledgeable and helpful. The design is fantastic – Scorebuddy continually looks at future improvements. I am one of the biggest fans of Scorebuddy since 2019.

Nellie Haden, Customer Experience Quality Lead

‘A very easy to use tool for QA’

What do you like best about Scorebuddy?

I love that it is very easy to customize and makes it very easy to adapt to our needs as a business. Previous tools we used were not even half this easy to use or gave us the level of detail we needed!

Maror Malul, Call Center Operations Manager

‘Scorebuddy is the most amazing tool that I have ever used’

What do you like best about Scorebuddy?

Data is always available in the easiest manner to be extracted. There are so many functions that are quick and easy to use and so many things that can be done using this tool.

Tatum Julie, Quality Assurance Specialist