Scorebuddy Blog - UK

Why Millennials Choose Chat over Traditional Customer Service

Scorebuddy — Tue, 27 Feb 2018 17:07:47 GMT

Businesses that want to deliver an omnichannel experience require a laser focus on the customer. Anything less will result in customers noticing a lack of dedicated resources, causing them to be unwilling to digitally interact with the contact centre. This is especially true for Millennials, the age range for those born from 1980 to the mid-90s’, who have grown up with a digital experience and have had access to computers at a young age. So why then, if something goes awry, would Millennials turn to a non-digital channel for customer service?

Are Spreadsheets Burning Call Centre QA Productivity

Scorebuddy — Thu, 18 Jan 2018 16:47:00 GMT

Time -- every business is (or should be) concerned with it. Working hard is important, but working smart, especially with your usage of time, is what can set you, your call centre team, and your company apart.

About Customer Experience Leadership at the CCMA Summit

Scorebuddy — Wed, 20 May 2015 14:52:00 GMT

CCMA Ireland’s annual summit took place on the 14th of May in the beautiful surroundings of Killashee Hotel in Kildare. The booked out event was eagerly anticipated by contact centre professionals throughout Ireland who were not let down by the day’s agenda.